There are several ways of resolving problems without contacting us directly and without incurring any charges. Please use the following resources before you contact us:
 

• Frequently Asked Questions
• Documentation (especially the Troubleshooter)
• Hints and Tips  
  
• Known Issues
  
• Forum (search the forum first, and post your question if you cannot find an answer)

If you cannot find the answer to your question using any of the above resources, please raise a support ticket giving a full description of the problem, including as much information as possible about what led up to the problem.