Author Topic: No Confirmation Email Sent After Payment  (Read 321 times)

Offline insyncbiztech

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No Confirmation Email Sent After Payment
« on: 09/April/2012, 11:30:21 AM »
I have an order that generates a re-occurring invoice each month automatically. The customer is complaining that they receive the initial email when the invoice is available, but that they do not receive a confirmation email once they pay with their credit card. The invoice is marked as Paid.

What should I be looking for?

Offline netshine

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Re: No Confirmation Email Sent After Payment
« Reply #1 on: 09/April/2012, 11:40:19 AM »
Typically if an invoice is due every month, there should be a recurring payment schedule which generates the invoice and marks it as paid when the payment comes in - the customer then gets the invoice already marked as paid.

If the customer is paying each invoice manually (which seems like an unnecessary burden on the client), nBill does not send a separate payment confirmation because the payment service provider would normally do this. For example, if they pay by Paypal, paypal sends a confirmation e-mail. Printable and e-mailable (if there is such a word) receipts are on the 'to do' list, but for now this task is deferred to the payment service provider.

Offline insyncbiztech

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Re: No Confirmation Email Sent After Payment
« Reply #2 on: 09/April/2012, 02:11:26 PM »
Ok, I thought nbill did this so I turned off the receipt function with my cc gateway but I can just enable that again. Thank you.

 

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