we are using your product since 2009 and are still very happy with it, so first of all thanks for all your hard work on this. :-)
we have a particular question as we can't figure out if we are missing something or if this feature just isn't possible with nBill (yet).
- lets say somebody orders two products in one go, so I have two order records and one invoice with two items. All is paid for. So far so good.
now client cancels one product.
What I want is: to cancel one order and create a credit invoice for that product.
- first of all, I can change the order status of the product to "cancelled".
- second of all, I can find two ways to create a credit invoice, either by simply generating a new one from the credit invoice menu, or go to the invoices overview, and hit the little refund icon.
Somewhere along the line I am missing the following:
->the credit invoice is NOT related to the cancelled order in any way, is it?
and this is where it is confusing to my customer.
When I look up the orders of a client, I get a cancelled one and a completed one.
This is linked to an invoice with two items, marked as paid.
The credit invoice is not linked, as far as we can see, and since credit invoices don't show up when asking a list of invoices for a particular client, it gets a bit confusing.
I was hoping that by using the little refund icon and selecting the specific order that you are refunding, that the credit invoice would somehow be linked to the cancelled product and thus easier to detect.
Am I missing something?
Or is this a feature that is planned in an upcoming release?