First Name field not being preserved

[NickC4555]

The data entered in the First Name field on new client registration is not being preserved in the client profile. The field is empty after the account is created.

When a new client validation fails (e.g. leaving the email confirmation field empty), it also removes the previously entered value from the First Name field on screen when it refreshes to display the error message.

This still happens with the updated profile.default.html.php from the known issues list.

Update: the data is held in the database, and is visible from the back end, but not on the front end account profile.

[netshine]

Have you amended the first name field at all? Can you check whether it is mapped to the contact record (both on the core profile field, and on your order form)? Also, can you reproduce this problem on the nBill demo site? (http://www.nbill.co.uk/v2demo/administrator).

[NickC4555]

I haven't amended the field, it is mapped to the contact record on the core profile field and on the order form. The data is getting stored, it is visible in the client record in the back end, it just doesn't show on the front end.

The problem does not occur on your demo site.

Thanks for your help.

Update: This is very strange. It only happens when I use "Sid" as the first name. Anything else that I've tried so far, it doesn't happen. It doesn't happen on the demo site either.

[netshine]

It sounds to me like a browser caching or autofill issue - try using a different browser and see if that makes any difference.