Authorize.net orders not automatically completed

[alphageek]

Orders remain as pending and do not complete once the Authorize.net transaction is complete. I've scoured this forum and haven't been able to figure out what I'm doing wrong.

Versions:

• nBill 1.2.9
• Authorize.net extension 1.3.11

Settings:

• Pending Until Paid? Yes
• Auto create order/s? Yes
• Auto create invoice? Yes
• Auto create income items? Yes

[netshine]

Have you set an error email address on the global configuration page? If so, do you get any error message by email after a transaction is complete? If not, please try setting an email address there so that you can capture any error messages.

Make sure your website is accessible over the internet (eg. if you are running on localhost, authorize.net will not be able to call you back).

Also make sure all of the settings are correct in the gateway settings page (login ID, hash, etc.)

[alphageek]

Have you set an error email address on the global configuration page? If so, do you get any error message by email after a transaction is complete? If not, please try setting an email address there so that you can capture any error messages.
  Yes, we have an error email address set up but the client has not received any error notifications at this address.

Make sure your website is accessible over the internet (eg. if you are running on localhost, authorize.net will not be able to call you back).
  It is definitely accessible over the internet - not running on localhost.

Also make sure all of the settings are correct in the gateway settings page (login ID, hash, etc.)
  These settings are all correct because the payments are being processed correctly at Authorize.net and the client receives an email from Authorize.net confirming the payment. The only step that seems to be missed is completing the order.

[netshine]

In that case we need to add some tracking code to see what response, if any, is being received by nBill after the transaction is complete. The way to do this depends on whether or not you are using SSL. For a speedier resolution, it would be easier if you could raise a support ticket giving me access to the site.