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ItchySox
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« on: 19/March/2008, 11:45:19 AM » |
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Hi All, this has me stumped. I'm trying to send a test ad hoc invoice to a ficticious client and I can't get it to work. The site email is working (mass mail) and "client record indicated no email" is visible in the invoice (as discussed elsewhere). I've checked the date of the invoice (yesterday). I've run out of ideas. Joomla! 1.5. Anything I've missed? Cheers.
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« Last Edit: 19/March/2008, 11:36:30 PM by ItchySox »
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netshine
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« Reply #1 on: 19/March/2008, 11:49:02 AM » |
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Ad-hoc invoices do not get sent out automatically - only generated ones do. Often, with an ad-hoc invoice, you might want to apply or save the invoice before you have finished entering information on it, so nBill does not send it out as soon as you save. You have to click on the little yellow envelope icon on the right hand side of the invoice list to send it out by email.
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ItchySox
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« Reply #2 on: 19/March/2008, 01:19:30 PM » |
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Ad-hoc invoices do not get sent out automatically - only generated ones do. Often, with an ad-hoc invoice, you might want to apply or save the invoice before you have finished entering information on it, so nBill does not send it out as soon as you save. You have to click on the little yellow envelope icon on the right hand side of the invoice list to send it out by email.
Thanks for the reply. Ah, yep I did that. No luck. |
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netshine
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« Reply #3 on: 19/March/2008, 02:14:34 PM » |
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When you say 'no luck' what do you mean exactly? Did you see the popup window that lets you override the default email message? Did you get an error message? Did the icon next to the envelope icon change to a tick or an exclamation mark?
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ItchySox
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« Reply #4 on: 19/March/2008, 03:40:47 PM » |
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Yup I see the popup window, and click the button to send, but there is no error and no change in the icon.
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netshine
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« Reply #5 on: 19/March/2008, 04:39:36 PM » |
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Does it say 'E-Mail Sent Successfully' when you hit send?
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ItchySox
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« Reply #6 on: 19/March/2008, 04:54:47 PM » |
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Does it say 'E-Mail Sent Successfully' when you hit send?
No, it returns to the main nBill page in the popup as in the attachment. Same thing happens in IE. Thanks again for your replies. |
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« Last Edit: 19/March/2008, 04:57:40 PM by ItchySox »
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netshine
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« Reply #7 on: 19/March/2008, 07:36:59 PM » |
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Oh. That's not supposed to happen. Please raise a support ticket - I think I will need to take a look.
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netshine
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« Reply #8 on: 19/March/2008, 08:37:59 PM » |
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This is due to Joomla 1.5 not being properly backward-compatible in legacy mode (some variables are not being populated). To fix the problem, please replace your /administrator/components/com_netinvoice/admin.html/invoices.html.php file with the attached. Make sure you get the right one, as there is a file with the same name in the front end as well (/components/com_netinvoice/html/).
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ItchySox
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« Reply #9 on: 19/March/2008, 11:37:57 PM » |
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That did it, thank you very much for resolving that problem so quickly. Fantastic.
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ibikunlef
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« Reply #10 on: 09/May/2008, 08:00:55 PM » |
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Hi,
I had similar problem and was resolved by the same way. Thank you.
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Whippy
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« Reply #11 on: 04/July/2008, 01:48:33 PM » |
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Another vote of thanks from me. Same issue and this fix worked perfectly. Thanks!
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Keen
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« Reply #12 on: 11/July/2008, 12:18:31 PM » |
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I have the same problem. Is it safe to apply the patch on nBill version 1.2.1?
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netshine
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« Reply #13 on: 12/July/2008, 12:18:06 PM » |
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No! 1.2.1 already has this fix. If the issue is not resolved for you there must be another cause - please raise a support ticket so I can look into it.
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netshine
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« Reply #14 on: 14/July/2008, 03:32:03 PM » |
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Correction: For some reason, this fix was not applied to 1.2.1. Sorry about that!  Please do not use the above file with 1.2.1 though, use the one attached to this post (/administrator/components/com_netinvoice/admin.html/invoices.html.php). Also note that in Joomla 1.5, the mail function may report that an email was sent successfully even if it wasn't. To correct that, you will also need to replace your common.functions.php file with the attached (/administrator/components/com_netinvoice/common.functions.php). I'll make sure these fixes are included in the next release. Definitely.
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