NetCash Payment Gateway Issue

[biblefusion]

Hi All,

when using the ordering form, after completing the order the customer receives the following message (see screenshot). The Netcash payment option is chosen, setup correctly. The customer however can pay via credit card using NetCash by clicking on the pay invoice link. What could cause this?

Thanks in advance

[netshine]

There is no screenshot attached, however, I have not written a netcash gateway, so if there is a problem affecting that gateway only, you need to contact the author of the gateway.

[biblefusion]

Hi Russel,

some feedback...I managed to remove the message, but now after the order has been completed the system does not redirect to the gateway URL only thanks for order screen?

[biblefusion]

Sorry,

I failed to mention that the URL gateway redirect works perfectly fine:

1.) pay invoice link in the Invoice view section; as well as

2.) the link listed on the pdf invoices.

Any idea where the problem might be?

[netshine]

Sorry, I'm confused now - what exactly is it that's not working?

[biblefusion]

Hi Russel,

I do apologize for not being clear:

1.) pay invoice link (Invoice view window) WORKS!

2.) pay invoice link (On PDF generated invoice) WORKS!

3.) processing the order form is not redirecting to payment gateway...default message is shown.

I hope this is clear

[netshine]

What does it say on the payment gateway setting of the 'order' tab on the form editor? See also http://www.nbill.co.uk/help/index.php?page=payment-amount-always-0-when-form-submitted.html

[biblefusion]

Hi Russel,

to answer your questions:

1.) the payment gateway reads netcash under the Order Tab of the order form;

2.) Service / product is assigned to a product and is thus not zero

3.) These are the URL results:

Annual Payment: http://www.ourdomain.com/component/option,com_nbill/action,orders/amount,100.00/currency,ZAR/g_tx_id,88/id,9/lang,en/order_id,/order_no,/task,complete/

Once-off Payment: http://www.ourdomain.com/component/option,com_nbill/action,orders/amount,100.00/currency,ZAR/g_tx_id,89/id,4/lang,en/order_id,/order_no,/task,complete/

It seems as if (bottom left) it want to access the gateway (as it is doing when using the pay invoice links), but after 5 sec it is redirected to the thank you message...

Thanks indeed for your assistance in this regard, we contacted an Technical Engineer from NetCash itself...according to him, the data sent to the gateway appears in order, otherwhise it would not have been possible to access the gateway with the pay invoice links.

This issue is not limited to our website in particular, but the other two as well running nBill together with the NetCash gateway (payment from both links is possible, but the order is not redirected to the gateway?

Thanks again!

[netshine]

Ok, to determine whether the problem lies within nBill or within the actual payment gateway script, try setting the gateway to 'paypal' on the order tab of the order form, save the form, and see whether you are then redirected to Paypal or straight to the thank you message. If it redirects to Paypal ok, the problem is with the gateway and you will need to contact the author of the gateway for support.

[biblefusion]

Hi Russel,

The paypal plugin works fine!! We have reported the issue with the developers of the NetCash gateway plugin.

Thanks

[biblefusion]

Hi Russel,

one final question if I may with regard to the NetCash payment gateway plugin. Where or in which file is the $abort flag located so that we can set it to true

"If your gateway script does not redirect the user, control returns to nBill, which will output a 'thank you for your order' message. To suppress that message, just set the $abort flag to true."

Thanks

[netshine]

Typically it would go right at the end of the admin file (/administrator/components/com_nbill/admin.gateway/admin.netcash/netcash.php)