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Home arrow Support arrow Known Issues
Known Issues PDF Print E-mail

Here is a list of known issues with the current version of nBill.  Please check this  list before posting a bug report.  Please also check that you have the latest version - your bug may have been fixed already!

Issues Found in version 2.3.0:

  • Early adopters of 2.3.0 who use non-latin character sets might experience a problem with data corruption on order form and quote request form submissions due to a failure to set the character encoding correctly. To fix, replace /administrator/components/com_nbill/framework/classes/nbill.common.class.php with the file in the following zip file: http://www.nbill.co.uk/dmdocuments/nbill.common.class_2_3_0.zip.
  • If you get the following error message when someone submits and order form: "Missing argument 2 for nbf_common::get_param()", try replacing your /administrator/components/com_nbill/framework/classes/nbill.payment.class.php file with the one in the following zip file: http://www.nbill.co.uk/dmdocuments/nbill.payment.class_2_3_0.zip.
  • If you upgraded from nBill LITE 2.3.0 to nBill standard 2.3.0, you might find that you cannot save order forms. If so, you will need to run the following SQL query on your database (using a tool such as phpMyAdmin):

    ALTER TABLE `#__nbill_order_form` ADD `quote_accept_redirect` VARCHAR(255) NOT NULL DEFAULT ''

    Replace #__ with your actual database table prefix.

Issues Found in version 1.2_10 (NOTE: This version of nBill is no longer supported):

  • One user has reported corrupted invoice display in this version - if you experience this problem (it only affects certain server configurations), edit the /administrator/components/com_netinvoice/admin.html/invoices.html.php file using a text editor (such as notepad - NOT a word processor), and on line 2072, check whether it says:

    header("Content-Encoding: "); //No gzip, thanks.

    ...if so, try changing it to:

    header("Content-Encoding: text/html"); //No gzip, thanks.
     
  • If you have trouble restoring a backup using the nBill backup/restore feature, please see this forum post: http://www.nbill.co.uk/forum-smf/index.php/topic,1450.msg5786.html#msg5786

  • If you have a problem with existing clients placing an order which 'could not be saved', try replacing your /components/com_netinvoice/transaction.processing.php file with the one in this zip file (unzip first): http://www.nbill.co.uk/dmdocuments/transaction.processing.zip.